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Welcome to Metabolize Health & Fitness Ltd, a weight loss clinic service exclusively for customers in the United Kingdom. We are committed to safeguarding your privacy and ensuring that your personal information is protected. We are registered with the UK Information Commissioner’s Office as a Data Controller (Reg No. ZB611832). This Privacy Policy outlines how we collect, use, disclose, and secure your information. Metabolize (The Company) provides you (the “User”) with access to the online and mobile services including but not limited to, metabolize.co.uk and all associated subdomains (the “Website”). Our privacy policy is designed in accordance with numerous national and international regulation frameworks, including (but not limited to) the General Data Protection Regulation (“GDPR”), the UK Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).
We may collect the following types of information:
When you make a purchase on our website, we may collect payment information, which is processed securely by our payment processing provider, Stripe.
Your information is used for the following purposes:
We take reasonable steps to protect your information through physical and electronic safeguards designed to enhance security. However, no electronic transmission or storage of information is entirely secure, and we cannot guarantee absolute security or privacy of your information.
In line with the ICO’s ‘Principle 5’ and article 5 of GDPR and the UK GDPR, we retain personal information only as long as necessary for the purposes for which it was collected. Considering that your personal information may be used for research purposes (as described in section 3), Metabolize will retain information for up to 10 years after you cease using our services. After this period, your information will be deleted. As noted in section 7, you can request the deletion of your personal information at any time.
We do not share your personal information with third parties, except in the following cases:
We use cookies and tracking technologies as detailed in our Cookie Policy, which explains their use and purpose.
You have the following rights regarding your personal information:
If you have any concerns regarding your personal information, please contact the Metabolize Privacy and Security Officer at hello@metabolize.co.uk.
If you are based in the UK or the European Economic Area and we do not comply with any of the below, you have the right to complain to the ICO or your local Supervisory Authority, and to seek a judicial remedy.
Before meeting your request, we may ask for reasonable information to verify your identity. Please note there are exceptions and limitations to each of these rights, and while changes will be reflected in active user databases within a reasonable time, we may retain information for backups, archiving, fraud prevention, abuse analytics, legal obligations, or other legitimate reasons.
We reserve the right to update this Policy and to make the revised Policy effective for all personal information created or received before the effective date of the revised Policy. If you are a registered user, we will notify you of changes via the email address we have on file.
Questions about revisions to this Policy can be addressed to the Privacy and Security Officer at hello@metabolize.co.uk. This Policy will be updated promptly if there are any material changes.
Effective Date: This Policy is effective as of August 2024.
If you have any questions or concerns about our Privacy Policy or data practices, please contact us at: hello@metabolize.co.uk