Returns Policy

Effective Date: 01/01/2025

At Metabolize, your safety is our highest priority. We provide weight loss medications such as Mounjaro and Wegovy, which are prescription-only medicines dispensed through regulated UK pharmacies.

No Returns or Refunds on Prescription Medication

In accordance with UK pharmacy law, once a prescription medication has been dispensed and dispatched, we cannot accept returns or issue refunds. This applies even if:

• The packaging is unopened or appears unused
  
  
• You change your mind after the item has been shipped
  
  
• The item is no longer needed
  
  

This policy is in place due to the following reasons:

1. Legal Restrictions

Under the Human Medicines Regulations 2012 and GPhC guidelines, medicines that have left the pharmacy premises cannot legally be reused or resold, regardless of condition.

2. Safety and Storage Concerns

Medications such as Mounjaro and Wegovy require specific cold chain storage. Once delivered, we can no longer verify that these conditions were maintained, which may compromise the safety or efficacy of the medicine.

3. Patient Protection

This approach ensures the integrity of the supply chain and helps protect all patients from the risk of contamination or counterfeit returns.

What You Can Do

• Check your order details carefully before completing your purchase.
  
  
• Contact us immediately if you notice an error before your medication is shipped.
  
  
• If you receive a damaged item, or if there’s been an error in the product dispensed, please notify us within 24 hours of delivery so we can assist in line with our regulatory obligations.
  
  

Thank you for trusting Metabolize to support your weight loss and health goals.