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At Metabolize, your safety is our highest priority. We provide weight loss medications such as Mounjaro and Wegovy, which are prescription-only medicines dispensed through regulated UK pharmacies.
In accordance with UK pharmacy law, once a prescription medication has been dispensed and dispatched, we cannot accept returns or issue refunds. This applies even if:
This policy is in place due to the following reasons:
Under the Human Medicines Regulations 2012 and GPhC guidelines, medicines that have left the pharmacy premises cannot legally be reused or resold, regardless of condition.
Medications such as Mounjaro and Wegovy require specific cold chain storage. Once delivered, we can no longer verify that these conditions were maintained, which may compromise the safety or efficacy of the medicine.
This approach ensures the integrity of the supply chain and helps protect all patients from the risk of contamination or counterfeit returns.
Thank you for trusting Metabolize to support your weight loss and health goals.